Hurricane Florence Information

Hurricane Florence Resources

To assist the citizenry of Onslow County with the recovery of Hurricane Florence, we have organized this page to help our community with locating the resources they need to recover. As you begin the recover process, we want you to know that Onslow County Government is here for you. Please email us at [email protected] if you have any questions regarding who to contact regarding any County service as you recover.

Storm Debris Pick-up Information

 As a community, we continue to recover from the impact of Hurricane Florence and clean up Onslow County. The County’s debris removal contractor will be completing the first debris pick-up pass within the next several days. 

In preparation for the final pass, all remaining storm debris must be placed in three (3) separate piles along the right-of-way in the unincorporated areas of the County no later than Monday, November 19th, 2018. It will take several weeks for the debris removal contractor to pick up all of the debris as part of this second and final pass. Storm debris placed curbside after November 19th will not be picked up and will be the responsibility of the property owner. 

If you witness illegal dumping onto private property or NCDOT right-of-ways, please call law enforcement. We appreciate your understanding and patience as we continue to recover from the aftermath of Hurricane Florence. If you have any questions or need additional information, please call the Citizens’ Phone Bank at 910.989.5027.   

trash flyer

Citizen Self Reporting Application for property damage.  

Click HERE to begin the process of documenting the damage to your property inside and out

Download ReadyNC

Those with iPhone and Android phones are encouraged to download ReadyNC, the free mobile App, developed by NC Department of Public Safety and NC Emergency Management. It is an all-in-one tool that provides real-time traffic, weather conditions, and information on stream and river flooding, power outages, and evacuations.

2-1-1 Call Line Open 24/7 for People in Need of Help

The statewide information line can provide callers with nearby shelter, housing and other storm-related details. Dial 2-1-1 or 888-892-1162. 


On September 14, 2018, President Donald Trump approved a federal disaster declaration for North Carolina (DR-4393), making certain federal assistance available, including public assistance for emergency protective measures and debris removal in several affected counties. 


Hurricane Florence State of Emergency - September 10, 2018

Hurricane Florence Mandatory Evacuation - September 11, 2018

Hurricane Florence Termination of Mandatory Evacuation Order - September 18, 2018

Hurricane Florence Termination of State of Emergency - September 26, 2018

Red Cross Shelter Location
127 Center St
Jacksonville, NC 28546

Food Assistance for Disaster Relief

Onslow County has been declared a disaster county by the U.S. Department of Agriculture and the N.C. Department of Health and Human Services. These declarations authorize the Onslow County Department of Social Services to administer the Disaster Food and Nutrition benefits program (DFNS).

The D-SNAP program is designed to authorize Food and Nutrition benefits for eligible households that are not currently receiving benefits and have experienced a loss as a result of Hurricane Florence. Residents may qualify for assistance for a one-month period if their home was damaged or destroyed or they have disaster-related expenses, or they lost income or had food loss because of a power outage or household flooding resulting from Hurricane Florence.

Residents currently receiving Food and Nutrition benefits, including those requesting replacement benefits, are not eligible for this disaster program.

Applications for Disaster Food and Nutrition benefits will be taken at the Consolidated Human Services Building at 612 College St. beginning Friday, Sept. 28, through Saturday, Sept. 29, and Monday, Oct. 1, through Saturday, Oct. 6. Hours will be from 7 a.m. until 5 p.m. each day. No applications will be taken on Sunday. Eligibility is based on available income and resources.

Individuals applying will be asked to provide verification of identity, this does not have to be picture identification; any document that shows their name, such as a utility or other bill, will be accepted.

Because long lines and wait times are possible, individuals are encouraged to bring medications and other necessary items. Due to limited space, individuals are encouraged to limit the number of people accompanying them and to consider arranging childcare if possible. Residents should come prepared for inclement weather while waiting outdoors as limited outdoor shelter is available for those waiting in line.

D-SNAP uses different standards of eligibility than SNAP. To review the latest D-SNAP allotments and eligibility standards, please click HERE for more information.

How To Apply For Aid

Homeowners and renters in the affected areas may apply for federal disaster assistance for uninsured and underinsured damage and losses resulting from Hurricane Florence through FEMA’s Individuals and Households Program (IHP).

Survivors may register with FEMA after filing an insurance claim. If you have internet access, the best way to register is online at or on the FEMA Mobile App.

Survivors can call 800-621-3362 (FEMA). Applicants who use 711 or Video Relay Service may also call 800-621-3362. People with impaired hearing or a speech disability requiring the use of a TTY may call 800-462-7585.

File a Flood Insurance Claim

Visit to begin your claim or if you have questions.

Call 800.427.4661 Monday through Friday from 8 a.m. to 6 p.m. EDT and select option two. Call center staff are available to assist with information regarding your policy, offer technical flood guidance to aid in recovery and answer other flood insurance questions. You can be transferred to your insurance carrier for additional assistance if you have further questions.

Business Assistance

The Small Business Administration (SBA) offers low-interest loans for business damages.

Learn more about the business loan application process at

Additional details on the loan application process can be obtained by calling the SBA Customer Service Center at 800.659.2955 (800.877.8339 for the deaf and hard-of-hearing) or by sending an e-mail to [email protected]

Farmer Assistance

The U.S. Department of Agriculture (USDA) encourages producers with crops insured under the Federal crop insurance program to immediately contact their local crop insurance agent to report any damage to insured crops after the storm.

Agriculture Weather Emergency Hotline to contact North Carolina Department of Agriculture and Consumer Services: 866.645.9403.

Farmers may also consult USDA’s Disaster Assistance Discovery Tool to see what assistance programs they may be eligible.

Click HERE for a list of NC offices.