• Planning and Development

  • Department:
  • Minimum Housing - Complaints, Enforcement & Investigation Process

  • 1. Complaint 

    A tenant/occupant/owner calls or comes into the office and makes a “complaint” of structure conditions. 

    2. Preliminary Investigation 

    Housing Officer reviews complaint and follows-up with a phone call to complainant to get further details of complaint. This investigation will be done within three days after receipt of initial complaint. 

    3. Investigation (Initial site visit) 

    Housing Officer makes a site visit to structure/property of complaint. Before Housing Officer enters into resident a signature must be obtained from complainant/occupant. During the site visit the complaint will be investigated and findings gathered. This investigation will be done within 5 days of the preliminary investigation.  

    A. Findings 

    If Minimum Housing Standard violations are found, the complaint is validated. The Housing Officer will contact the responsible party (owner/manager) of the property and make verbal notification of violations and corrective actions needed. Also, a letter will be sent to responsible party referencing the investigation and phone conversation of violations and corrective actions needed. This will be done within 7 days from initial complaint. 

                Or 

    If the findings are of “imminent danger” the responsible party will be notified of violations and required to make corrections immediately. 

     B. No Findings 

    If no Minimum Housing Standard violations are found, the complainant will be made aware that the complaint is not valid.  At this time the case will be closed and a letter of explanation will follow. If there are other resources available to resolve the situation a referral may be made.  

    4.  Investigation (for Corrective Actions) 

    Once the responsible party has been notified and given a reasonable amount of time to make the corrections (except imminent danger), a second investigation to check for corrective actions will be made at the complaint address.  

    A.  Actions Corrected 

    If the violations have been corrected, the case will be closed and the owner will receive a letter of compliance for the corrected violations.  

    B.  No Actions Corrected 

    If the violations have not been corrected, the responsible party will be issued a “Notice Of Hearing” to appear before the Housing Officer in a formal hearing. 

              Or 

    In the case of imminent danger violations and the responsible party does not make immediate required corrections, the Onslow County Minimum Housing Attorney may become involved.  

    5.  Hearing By Housing Officer 

    Due to noncompliance of Minimum Housing Standard violations, the responsible party will appear before the Housing Officer and explanations of violations and corrective actions required read to the responsible party.  

    A. Corrective Actions (Housing Officer Hearing discussion)  

    The Housing Officer at this time may decide to give the responsible party another reasonable amount of time to make the corrective actions with another investigation to follow. 

    Or 

    The Housing Officer may contact the Onslow County Minimum Housing Attorney to take the case at this time.  

    B.  Responsible Party Request for Appeal and/or Petition Superior Court 

    The responsible party, at this time, can request to appeal the Housing Officer’s discussion before the Minimum Housing Appeals Board. 

    And/Or 

    Petition to Superior Court an injunction against the Housing Officer.  

    6.  Appeals Board 

    The responsible party appears before the Minimum Housing Appeals Board to dispute the findings/ruling of the Housing Officer.  

    7.  Appeals Board Ruling 

    The Minimum Housing Appeals Board will hear the case of the responsible party and make a ruling of Agreeing with the Housing Officer’s Ruling or Disagree with the Housing Officer’s Ruling.  

    A.  Disagreement of Housing Officer Ruling 

    If the Appeals Board disagrees with the ruling of the Housing Officer the case will be closed at this time.  

    B.  Agreement of Housing Officer Ruling 

    If the Appeals Board agrees with the ruling of the Housing Officer the responsible party will be given a set amount of time by the Appeals Board to make corrective actions and the Housing Officer will conduct another investigation at the end of the designated time period.  The responsible party will be advised that due to noncompliance the case may be forwarded to the  Onslow County Minimum Housing Attorney.   

    1.  Corrective Actions 

    If the responsible party makes the corrective actions in the allotted period of time and the Housing Officer find compliance of violations, the case will be closed at this time.  

    2.  County Attorney 

    If the responsible party does not make the corrective actions in the allotted period of time, the Onslow County Minimum Housing Attorney may be contacted at this time and take the case. 

     

     Additional Minimum Housing Information

    Minimum Housing Brochure

     

     Minimum Housing Flow Chart

    Minimum Housing Standards

     

    North Carolina Association of Housing Code Officials

     To file a complaint call:
     (910) 989-3071 or (910) 989-3086