Name

Description

Duration

Customer Service

Helps front-line employees and supervisors to understand and use good customer service techniques.  Provides information on how to deal with difficult customers and phone etiquette.

2.5 hrs

Managing Complaints

Effective complaint handling techniques that can help resolve issues promptly and turn a situation into an opportunity to improve practice.

2 hrs

Diversity/Ethics Training

Increases awareness and understanding of diverse individuals in the workforce. 

Instructs employees how to have an ethical work environment with topics such as responsibility, honesty, fairness, respect, workplace romance, email and Internet use and confidentiality.

2 hrs

Self Defense Course

Self-defense techniques to avoid fighting someone who threatens or attacks you. Self-defense course teaches how to use your smarts not your fists.

4 hrs

Defensive Driving Training

Defensive driving techniques to avoid accidents and driver self awareness.

4 hrs

Cardiopulmonary Resuscitation (CPR)

Emergency procedure performed in an effort to manually preserve intact brain function until further measures are taken to restore blood circulation and breathing in a person in cardiac arrest.

4 hrs

First Aid

Initial care for an illness or injury performed by a non-expert, but trained personnel to a sick or injured person until definitive medical treatment can be accessed.

4 hrs

Stress Management

Assists you in identifying what causes stress, what it does to your body, how it affects your performance, and some practical ways of dealing with stress

2 hrs

MS Power Point - Basic

Teaches employees the basics of MS PowerPoint, animations, slide transitions, background modification, and more.   

4 hrs

MS Word - Basic

Teaches employees the basics of MS Word.

4 hrs

MS Excel Introduction/Intermediate

Teaches employees the basics of MS Excel and some advanced spreadsheet functions.

4 hrs

MS Excel Advanced

Teaches employees advanced functions of MS Excel

4 hrs

Supervisor Training

This is an intensive training tailored to the specific needs of the new supervisor as it relates to working in Onslow County government.  This is also a good refresher course for all supervisors.   

• Leadership Principles: Introduces the concept of leadership behaviors. Importance of attitude and leadership qualities and strengths.
• Business Communication:  Includes instruction and exercises in basic English grammar, style and application of good writing skills to standard business writing tasks.
• Coaching/Mentoring: Helps identify tools and techniques on improving employee or co-worker productivity.
• Progressive Discipline: Provides step by step information on how to fairly and legally discipline employees.

12 hrs

Teambuilding/Conflict Resolution

Introduces team members and team leader’s basic team dynamics and provides various tools useful for enhancing team productivity.

2 hrs

Recruitment & Interviewing

How to recruit and select the most qualified applicant while remaining compliant with the law.

2hrs

Workers' Compensation Basics

This training provides supervisors and employees with the basics of Workers Compensation.  The "do's" and "don'ts" and requirements as it relates to work-related injury or illness.

1.5hrs

Substance Abuse Training

Substance abuse awareness increases productivity of your employees and creates a safer work environment.

1.5  hrs

Marriage Enrichment Seminar

Classes teach skills necessary for all married couples.  Defines the 7 basic needs of a husband and the 7 basic needs of a wife. 

6 hrs