COVID-19 General Information & Facility Updates

Onslow County is continuing to respond to the current and potential impact of COVID-19 in our community.  We are following guidelines and taking steps to prevent the spread of illness at our government facilities and throughout the County.  In an effort to practice social distancing, please refer to the information below regarding reduced services and closings.7.2020 

As of today 05.18.2020 8AM Most county offices have opened up, but taking appointments only.  Updates coming shortly on specifics.  The public is asked to access County services by phone or online where applicable.  

If you are concerned or have any additional questions regarding COVID-19 in Onslow County, we have activated our Citizens Phone Bank, (910) 989-5027 for calls.  At this time they are open 8AM-5PM Monday-Friday.  Use the following sites for additional information regarding the virus.

The Onslow County Board of Commissioners declared a State of Emergency as a precautionary measure in response to the COVID-19 pandemic.

Please continue to monitor the County website, County’s Facebook, and Twitter platforms for update.  Thank you.

UPDATED 04.06.2020 5:02 PM EST - Further Updates Coming.  Please contact departments for questions.

County Offices That are Closed or Accepting Appointments Only - No Walk-ins
Animal Services
  • New Hours Starting Monday, April 6th
    M-F 8AM-5PM, SAT 8AM-4PM
  • Shelter services by appointment only: Please call (910) 937-1164
  • Animal control officers requests (emergencies only):  Please call (910) 455-0182
  • Owner-surrender appointments will only be available for emergency circumstances.
  • Following services suspended:
    • In-Person donation drop-offs.
    • Rabies vaccination clinics at the shelter.
    • Volunteer training and adoption events.

Cooperative Extension
  • Contact us be email or phone (910) 455-5873 to help us prevent the spread of the coronavirus.
Court Systems
  • Closed to public with some exceptions.
  • Citizens can access court calendars, inquire on court dates, request dismissal of DMV related citations such as vehicle registration violations and no operator’s license, pay many traffic citations, and make probation payments online.
  • For additional questions, please call (910) 478-3600.
Environmental Health
  • Office is closed to the public.
  • Applications can be submitted online through environmental_health@onslowcountync.gov and payment can be accepted by telephone.
  • Payment and appointments can be made at (910) 938-5851, ext 0.

GIS
  • Office is closed to the public.
  • For map related information (ownership, values, etc) our customers are encouraged to view this online via our map interface.
  • Specialized maps, customers can call (910) 937-1190 or email their request. A PDF version could then be created and emailed to the customer.  If needing a printed map, they would have to print it themselves from the provided PDF.
  • For customer questions/issues, instead of visiting our office, please call (910) 937-1190.

Health Department
  • Not accepting walk-ins.
  • Lobby areas are now closed to general public.
  • Care management visits conducted virtually.
  • Limited appointments for:
    • Child Health
    • WIC
    • Women’s and Maternal Health
    • Immunization Clinics
  • All classes provided by Health Department closed till end of March, 2020.
  • Call (910) 347-2154 for additional questions.  Appointments: option 2
  • Vital Records: (910) 989-3968
  • WIC at CHS: (910) 347-5002
  • WIC at TT2: (910) 353-0022
  • WIC Breastfeeding Peer Counselor at CHS: (910) 989-3999
  • WIC Breastfeeding Peer Counselor at TT2: (910) 937-1485

Library
  • All libraries closed to the public.
  • Due to closings, starting 04.04.2020 library computer use will cease.
  • Curbside book service still available!
  • Due dates for check out items are extended.  Patrons can access their library account including online payment options.
  • We have a host of virtual services available to patrons:  digital books, audio books, videos for children and adults, online classes incl. language learning.  These require a library card (free for onslow county citizens and employees) which can be obtained calling your library branch below.
  • For questions, please call us at:
    • Jacksonville: (910) 455-7350, press 2
    • Richlands: (910) 324-5321, press 2
    • Sneads Ferry: (910) 327-6471, press 2
    • Swansboro: (910) 326-4888, press 3

Museum
Parks & Recreation
  • All beaches and playgrounds are closed to the public.
  • POSTPONED: Park Hop Easter Egg Hunt & Onslow County Senior Games
  • Parks remain open. We just ask that you maintain physical distancing while enjoying our parks. Be safe!
Planning & Development
  • Office is closed to the public.
  • Permits can be submitted online.  Once approved, applicants can provide payment over the phone.
  • Field inspections are being performed as a next day service.
  • Appointments are also available to assist with any documents that require a physical signature.
  • Call (910) 445-3661 to schedule an appointment or for more information.  No accepting walk-ins.

Register of Deeds
  • Beginning Monday 03.23.2020, the Register of Deeds will make changes to operations:
    • Electronic Recording of Real Estate Documents is being encouraged and a drop box is available for those who need to leave documents.  The payment, a phone number, and a self-addressed stamped envelope must be included with items left in the box.
    • Marriage Licenses are only available by appointment (and for well citizens only).  (910) 347-3451
    • Throughout the declared State of Emergency, all certified copies of birth, death and marriage certificates will be available for purchase online and by mail only.
    • Anyone needing to be sworn in as a notary or needing to record a military discharge (DD-214’s) will need to be recorded in person by appointment only, by calling (910) 347-3451.  
  • To practice social distancing, most services can be handled remotely through register of deed’s website and order vital records online or post mail.

Social Services
  • Not accepting walk-in appointments.
  • Lobby areas are now closed to general public.
  • All services still available, but will be conducted by curbside.
  • Appointments: Dial (910) 455-4145
  • Report child or elder abuse: (910) 219-1955
  • Alternative to visiting DSS, economic services can be applied online for food and nutrition benefits as well as Medicaid.

Soil & Water
Tax Office
  • Office is closed to the public.
  • Tax Administration is providing all necessary services online or over the phone.  A drop box is located near the entrance to the Onslow County Government Center for citizens to drop off tax forms, payments (no cash please), and other correspondence or documents, such as property tax relief applications.
  • For more information, questions, or assistance, the Tax Office can be reached at the following numbers:
    • Main Number: (910) 989-2200
    • Appraisal Division: (910) 455-7431
    • Collections Division: (910) 989-2202
    • Land Records Division: (910) 989-2204
    • Listings Division: (910) 989-2201
Veteran Services
  • Office is closed to the public.
  • Veteran Services is still taking phone appointments over the phone.  We are working hard to protect the health of our veterans, and strongly urges all veterans who need services to call (910) 347-3309.

Youth Services
  • Lobby area is now closed to the public.
  • Program services are being conducted virtually and/or by phone.
  • For additional questions or needing further assistance, please call (910) 455-1202.


Reduced Services
Albert J Ellis Airport
  • Visit www.flyOAJ.com for live flight status information.
  • Passengers should contact their respective airline for flight-related questions.
  • For airport general information, please call (910) 324-1100.
Senior Services
  • All Senior Services classes, events, and activities cancelled for March 16~April 14, 2020.
  • In-home program, home delivered meals, and community alternatives program for disabled adults (CAP/DA) will continue to operate as normal practicing social distancing and other preventative guidelines.
  • For additional questions/concerns or needing further assistance, call (910) 455-2747.
Sheriff’s Office
  • Restricted entry to the main lobby of the Sheriff’s Office to only those with business that requires entry.
  • Suspended inmate visitation until further notice.
  • Suspended non-essential fingerprinting, including suspending fingerprinting for conceal carry applications.
  • Pistol purchase permits will still be processed by applicant contact for payment and identification will be conducted at the service window of the main lobby area with applicants not entering the Sheriff’s office.